Refund & Returns Policy – ELzara

At ELzara, we want you to be happy with your purchase. If something is not right, we’re here to help with an easy return and refund process.

Return Eligibility

You can request a return if:

  • The product is damaged, defective, or incorrect
  • The item is unused, unwashed, and in original condition
  • The return request is made within 7 days of delivery

Items that are worn, used, or without original packaging may not be accepted.

Non-Returnable Items

  • Sale or discounted items
  • Used or damaged products (caused after delivery)
  • Items without tags or original packaging

Return Process

To request a return:

  1. Contact us through our website or support channel
  2. Share your order number and reason for return
  3. Our team will guide you with the next steps

Refund Policy

  • Once we receive and inspect the returned item, your refund will be processed
  • Refunds are usually completed within 5–7 working days
  • Refund will be sent through the original payment method or bank transfer

Exchange Policy

If you want to exchange a product (size or item), you can request an exchange instead of a refund. Exchange depends on product availability.

Shipping Charges

  • Delivery charges are non-refundable
  • In case of damaged or wrong item, ELzara will cover the return shipping cost

Contact Us

If you have any questions about returns or refunds, feel free to contact our support team anytime.